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  • Category:
    Energy Choice
  • Published:
    April 5, 2012
  • Updated:
    May 5, 2021

FAQ Spotlight: Why doesn’t my utility just choose a new supplier for me?

Our Customer Care team often gets asked why a utility company doesn’t just lower their rates by choosing a new supplier automatically for their customers. The answer can be a little confusing, but basically electric utilities have their rates set by the regulatory commission of the state they provide under certain pre-defined procurement plans. In comparison, pricing from competitive suppliers, such as Constellation Energy, are not set under the same parameters and offer much greater flexibility. This allows us to set our pricing according to the current market conditions.

Historically, it used to be that only utility companies could provide all aspects of energy services to our homes. In recent years, states across the country have developed competitive energy markets, allowing electricity suppliers like Constellation to be able to compete with each other over the price of electricity to power your home. This competition drives innovation, provides choices for customers, and helps keep energy costs as low as possible.

Having electric choice allows customers to experience many benefits, such as:

— More competitive energy prices

— Improved customer service

— Technological and product innovations and options

— Budget certainty or flexibility

Ultimately, it’s important that electric choice remains just that, your choice! Always remember, before making any decisions, make sure to do your research. Be sure to look carefully at your current bill to see what you’ve been spending. Then, compare the new rate with your current rate to learn what your savings could possibly be. Then, as with any major purchase, be sure to ask the right questions.

In order to make your decision easier we have compiled a list of other questions you may have along with our responses in our FAQ section. If you have additional questions or concerns, just give Customer Care a call at 1-877-997-9995 or email us at As always, you can also leave your questions in the comments below and I’ll be sure to answer them.

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