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Energy Choice | August 31, 2010

Top five questions to ask when choosing a new electric supplier

It's important to research your options before choosing a new supplier.

To follow up on what Kenny mentioned on the blog yesterday, if you live in a state that offers competitive electricity options, you can choose a new electric supplier, just like choosing a new phone, Internet or TV service.

Your state’s public utility commission website should list competitive suppliers in your area. After you have found a supplier that you want to review, do a little bit of research before making your choice. Here are five tips that may assist you in the decision making process.

How much have you been spending on electricity? Review your current bill to see how much you’ve been paying for electric supply.

Is the competitive supplier that you are considering well established? You should find out whether the supplier is licensed to serve your state. If the supplier is licensed to serve your state, the license number should be easy to find. Also, get a little bit of background info. Look around to see what other areas the supplier serves and where the company is headquartered.

What are your potential savings? Carefully review pricing and plans as well as the terms and conditions of the plan you are considering.

Does the price include a state sales tax or any other taxes, charges or fees? If the supplier is presenting the information to you clearly, you should be able to find this information easily. For example, at Constellation Energy, we provide an extensive FAQs section on the website devoted to our residential offering in New Jersey so a customer can quickly find information.

If you have a question or concern that’s not easy to find an answer to, is there somewhere to call or email? Electric choice is still in its early stages, yet customers are already realizing its benefits, which include improved customer service. At Constellation Energy, we have an entire team devoted to customer care and customer service and make our contact information readily available to all of our current and prospective customers.

If you are in the process of choosing a new supplier, was this information helpful? If so, how? If not, what do you think I should’ve included? Feel free to leave a comment below to let us know what you think.

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